Strategy/Planning
· Create and maintain overall marketing plan for Contact Center solution area
· Contribute ideas and analysis to the solution roadmap and statement of direction
· Analyze competitive product messages and win/loss data
· Create pricing strategy for solution area

Solution Creation and Promotion
· Craft solution messaging/positioning: Creation of relevant content & materials to outbound messaging and lead generation needs
· Create marketing collateral such as white papers, brochures, demos, presentations, ROI studies, case studies and web content
· Assist in PR and analyst relations activities as a product evangelist and spokesperson
· Work with regional marketing and marketing programs team to build and drive lead generation campaigns and programs
· Promote solution at tradeshows, user conferences, customer workshops, blogs, online portals and other events
· Create marketing campaigns, launch plans
· Construct and deliver appropriate programs to deliver content and message to customers and prospects via media such as launch events, regional workshops, webinars
· Create and manage leads
· Product/Solution positioning relating to Rainmaker marketplace, into all NA and EMEA campaigns and relevant for NA/European audience

Customer/Sales Support
· Create and execute target account plan for Contact Center solution
· Present solution to targeted customers throughout sales cycle
· Provide sales support – tailor sales tools and messages for specific customers, prospects, and competitive sales situations
· Sales training – webinars, regional meetings, sales conferences, new hire training

Job Requirements
· Candidates must have at least 5 years of experience in enterprise software as a Product/Solution Marketing Manager
· Ability to work closely with sales organization in driving customer acquisition and revenue growth
· Track record of successfully defining, developing and launching new products or existing products into new markets
· Experience developing solutions, messaging, positioning and pricing for North America market segments
· Outstanding writing, communications, presentation and analytical skills
· Candidate must be fluent in verbal and written English (American) with a successful track record of building product/solution collaterals
· Experience building marketing plans, campaigns, and collateral
· Domain expertise in Contact Center is a plus
· An MBA is highly desirable